← Help desk

A helping hand

Let’s get you
back out there.

A question, a bug, or a little bump in the road? Start here. We’ll help you find your way.

A good place to start

A few quick
answers.

Less searching.
More discovering.

Do I need a YellowQuest account?

No separate YellowQuest account is required. Progress is saved on your device. Enable iCloud sync to share progress across devices using the same iCloud account. Some features, including social features and spending Coins, require iCloud.

How do I restore or manage Premium?

Open Profile → Settings → YellowQuest Premium and choose Restore Purchases or Manage Subscription. Premium follows your App Store account, which is separate from your iCloud save. Deleting the app or its data does not cancel your subscription.

How do Coins work?

Earn Coins through gameplay and spend them within the app. Your balance is saved with your progress and syncs when private iCloud sync is enabled. Spending requires an available iCloud save. Coin packs are not available for purchase in this version.

Who can see my leaderboard profile?

Personal leaderboards are free. When iCloud sync is connected to your save, your Profile username, optional photo, ranking stats and stable public identifier are published automatically. Edit your username and photo in Profile. Your coin balance, home, destinations and live location are not displayed on leaderboards. Delete YellowQuest Data removes your cloud and public gameplay data.

Will my welcome period charge me?

Your first saved journey starts a complimentary seven-day welcome period with Premium features. It does not start a paid subscription or charge your Apple Account. Monthly and yearly subscriptions are optional and use Apple’s purchase confirmation.

Who can see my location?

Party location sharing is optional and starts off. When enabled, your latest location and Profile photo are shared with current and future members of that party. Background sharing requires Always location access. Stop sharing on each device you use; blocking someone does not remove their access to an existing CloudKit share.

How do I delete my data?

Delete All Local Data clears progress on this device only. To also remove cloud and public data, open Profile → Settings → iCloud → Delete YellowQuest Data. This disbands parties you lead. Interrupted deletion can require a retry, and other devices may retain offline copies until they reconnect.

Something went wrong. What should I send?

Tell us what you were trying to do, what happened, and your iPhone or iPad model, iOS or iPadOS version, and YellowQuest version. A screenshot can help, but crop out private locations and personal information. Never send passwords, Apple verification codes, payment details, or party invitation links.

Your data, explained

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See how your information is stored and shared, and how to take control of it.

Read our privacy policy